1. What products do you offer at Game Work Shop?
We specialize in tabletop gaming essentials, including miniatures (e.g., Abyssal Dwarfs, Basilean, Bayou), card games (e.g., Blood Bowl), board games, books, decks, accessories (e.g., bases, paints), and supplies. Our products cater to gamers who enjoy strategy, painting, and immersive gameplay, with a focus on brands like Warhammer 40K and Malifaux.
2. Where do you ship, and what are the delivery options?
We ship globally, excluding Asia and some remote areas. We offer two shipping methods:
  • Standard Shipping: Costs $12.95 via DHL or FedEx, delivering within 10-15 days after dispatch.
  • Free Shipping: Available for orders over $50 via EMS, delivering within 15-25 days after dispatch.
Orders are processed within 1-2 business days before shipment.
3. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
4. How can I return a product if I’m not satisfied?
We offer a hassle-free return policy within 15 days of receipt. Contact our support team at [email protected], and we’ll guide you through the process for a smooth experience.
5. Are your products authentic and high-quality?
Yes! All products are sourced directly from manufacturers, ensuring authenticity and durability. We prioritize quality to enhance your gaming experience.
6. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your delivery through the carrier’s website (DHL, FedEx, or EMS).
7. Do you ship to my country?
We ship internationally to most regions, but currently exclude Asia and remote areas. Check our shipping policy or contact us at [email protected] for specific country inquiries.
8. How can I contact customer support?
Reach out to us via email at [email protected] for assistance with orders, returns, or any questions. We’re here to help!
9. What if my order is delayed?
Delays can occur due to carrier issues or customs. If your order is beyond the estimated delivery window, contact us with your order details, and we’ll investigate promptly.
10. Do you offer discounts or promotions?
Yes! We occasionally run promotions, and free shipping is available for orders over $50. Follow our website or social media for updates on deals.