Welcome, tabletop gamers and hobbyists! At Game Work Shop, we stand behind the quality of our miniatures, games, and accessories. We want you to be completely thrilled with your purchase. However, we understand that sometimes things don’t work out. This policy outlines our straightforward process for returns and exchanges.

Our Policy

We offer a 15-day return or exchange policy from the date you receive your items. To be eligible, items must be unused, in their original packaging (e.g., shrink-wrapped boxed games, unopened blister packs), and in the same condition as when you received them. You will also need the original receipt or proof of purchase.

Please Note: Due to hygiene and copyright reasons, we cannot accept returns or exchanges on the following items:
  • Opened Books and Decks: This includes any rulebooks, strategy guides, or card decks where the seal has been broken.
  • Opened Card Game packs or boosters.
  • Painted or Assembled Miniatures: Such as Abyssal Dwarfs, Basilean units, Arcanists, or any figures from our ranges. Once paint or glue has been applied, they are considered final sale.
  • Downloadable or digital content.
All returned items will be inspected. Returns that do not meet our policy will be sent back to the customer.

The Returns & Exchanges Process (Step-by-Step)

  1. Initiate Your Request: Within 15 days of delivery, contact our customer service team at [email protected]. Please use the email template provided below to ensure we get all the necessary information to help you quickly.
  2. Wait for Authorization: Our team will respond with a Returns Authorization (RA) number and instructions on where to send your package. Please do not send anything back without an RA number.
  3. Ship Your Return: Securely package the unused, original product(s) along with your proof of purchase and the RA number. Ship it to the address we provide. Please note that original shipping costs are non-refundable, and you are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped).
  4. Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange.

Refunds

If your return is approved, your refund will be processed to the original method of payment (Visa, MasterCard, JCB, or PayPal).

  • Timeline: Please allow up to 10 business days for the refund to be fully processed and appear on your account after we have approved it. The exact timing depends on your bank or payment provider.
  • Shipping fees are only refundable if the return is a result of our mistake.

Exchanges

We are happy to exchange an item for a different one of equal value, subject to availability. If the new item costs more, you will be charged the difference. If it costs less, we will refund the difference. The process follows the same steps as a return.

Email Request Template

To speed up the process, please copy and paste the template below into an email to [email protected] and fill in the blanks.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Game Work Shop Team, I would like to request a return/exchange for my recent order. Order Number: #[Your Order Number] Order Date: [Date of Order] Product Name(s): [e.g., “Basilean Paladins Box Set”, “Blood Bowl Rulebook”] Reason for Return/Exchange: [Please specify, e.g., “Wrong size”, “Defective item”, “Changed mind”] I have read and understand the Returns & Exchanges policy on your website. Please send me the Returns Authorization number and further instructions. Thank you, [Your Full Name] [Your Email Address] [Your Shipping Address]

Need Help?

Our friendly customer support team is here to guide you through any issue. Don’t hesitate to reach out!

Email: [email protected]
Address: Game Work Shop, 3562 Lightning Point Drive, Memphis, US 38128