Term and Conditions

Welcome to Game Work Shop! These Terms and Conditions govern your use of our website (gameworkshopus.com) and your purchases from our online store. By accessing our site and making purchases, you agree to be bound by these terms. Our store specializes in tabletop wargaming, strategic card battles, and hobby supplies for commanders, coaches, and hobbyists worldwide.

We reserve the right to update these terms at any time. Continued use of our site after changes constitutes acceptance of the modified terms.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not engage in any activity that may disrupt or interfere with our website’s functionality
• Be responsible for all activities that occur under your account
• Comply with all applicable laws and regulations regarding online conduct

You must be at least 18 years old or have parental consent to make purchases from our store.

3. Products and Services Description

Game Work Shop offers a wide range of tabletop gaming products including:

• Miniatures and model kits (Abyssal Dwarfs, Basilean, Arcanists, Bayou, British, Chaos, etc.)
• Boxed games (Blood Bowl, board games, etc.)
• Rulebooks, strategy guides, and card decks
• Game accessories and supplies (bases, paints, tools)
• Card games and expansions

We strive to accurately represent our products through images and descriptions. However, slight variations may occur. Product availability is subject to change without notice.

Some items have specific restrictions:

• Certain products may have age recommendations
• Digital content is non-refundable once accessed or downloaded
• Opened books, card packs, and assembled/painted miniatures cannot be returned

4. Order and Payment Terms

Placing Orders

When you place an order, you are making an offer to purchase products under these terms. We reserve the right to refuse or cancel any order for any reason, including:

• Product availability issues
• Errors in product description or pricing
• Suspected fraudulent activity
• Restrictions in your shipping region

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment information is encrypted and handled according to industry standards.

Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices at any time. Additional taxes or customs duties may apply depending on your location and are the responsibility of the customer.

5. Shipping and Delivery

We ship to most regions worldwide, excluding parts of Asia and certain remote areas.

Order processing typically takes 1-2 business days after payment confirmation. You will receive tracking information once your order ships.

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, delivery within 10-15 business days after shipping
• Free Shipping: Available for orders over $50 via EMS, delivery within 15-25 business days after shipping

Delivery times are estimates and may be affected by factors beyond our control, including customs processing. Risk of loss passes to you upon delivery to the carrier.

6. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. Our return policy allows for returns and exchanges within 15 days of receipt, provided that:

• Items are unused and in new condition
• Items are in their original, unopened packaging
• You have the original receipt or proof of purchase

The following items are considered final sale and cannot be returned:

• Opened books and decks (rulebooks, strategy guides, card decks)
• Opened card game packs or boosters
• Painted or assembled miniatures
• Downloadable or digital content

To initiate a return or exchange, contact our customer service at [email protected] with your order information. Original shipping costs are non-refundable unless the return is due to our error.

Refunds are processed to the original payment method within 10 business days after we receive and approve your return.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and game designs, is the property of Game Work Shop or our suppliers and is protected by intellectual property laws.

You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our trademarks or logos without prior written consent
• Reverse engineer or create derivative works based on our products

When you purchase our products, you acquire the physical item but not the intellectual property rights associated with the designs.

8. Limitation of Liability

Game Work Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Your use or inability to use our website or products
• Unauthorized access to or alteration of your transmissions or data
• Any statements or conduct of any third party on our website
• Any other matter relating to our website or products

Our maximum liability to you for any claim related to these terms or your purchases shall not exceed the total amount you paid for the products in question.

9. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to the practices described in our Privacy Policy.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Tennessee, USA. Any disputes arising from these terms or your use of our website shall be resolved in the courts located in Memphis, Tennessee.

We encourage you to contact us first with any concerns at [email protected] so we can attempt to resolve them informally.

11. Contact Information

For customer service inquiries, including returns and exchanges, please email us at [email protected]. We typically respond within 1-2 business days.

Thank you for choosing Game Work Shop. We appreciate your business and are committed to providing quality products and service to the tabletop gaming community.